It can be quite frustrating to log in to Vista Social and find that your Instagram or Facebook profiles have disconnected once again.
This issue is relatively common and often stems from how the profiles were initially connected. During the setup process, it’s essential to approve permissions as presented. However, some users may modify these permissions, which can lead to disconnections.
Fortunately, there’s a simple and permanent solution to resolve this!
🎥 Video guide
Troubleshooting steps
1. On Facebook, be sure to switch to your personal profile and head over to Settings & privacy → Settings → Business integrations.
2. The next thing to do is remove Vista Social.
3. Go back to Vista Social and connect your Instagram or Facebook profiles again.
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Important: Do NOT Edit or modify access. If you don't use the "Continue as..." button, this problem will continue. |
4. As you navigate through the Facebook authorization screens, you need to make sure to use the "Continue as..." button. Do not use the "Edit access" option, as it will result in profile connectivity issues.
5. Once you complete the authorization screen, your profiles will be refreshed and no longer be disconnecting frequently!
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Note: After reconnecting all of your profiles, you may end up having them all connected to a single profile group. Learn how to rearrange your profiles here |
Need further help?
If you have any questions or need additional help, feel free to contact our awesome support team. We are here to assist you! 💙
Related Reading:
How to reconnect/disconnect profiles
Connecting your profiles to Vista Social
How to invite users who will be connecting profiles to Vista Social
View your connected profile's details page
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