Are you seeing this error while trying to get your Instagram business profile or Facebook Page connected to Vista Social?

There are 2 reasons why you may be seeing this error.

1. You're not logged in with the right Facebook Personal Profile

2. You may not have give us all the necessary permissions to your account

1. You're not logged in with the right Facebook Personal Profile

You can quickly check if the Facebook Personal Profile you're logged in with has access to the page you're trying to connect by clicking on this link https://www.facebook.com/pages/?category=your_pages&ref=bookmarks

If the page is listed there, great! 🎉

Move on to step 2 below.

If the page is not listed, you are probably logged in with the wrong Facebook Personal Profile or do not have admin access to the page you're trying to connect.

2. You may not have give us all the necessary permissions to your account

You may may not have given us the permissions we need to your account. This typically happens when you try to connect your Facebook page for the first time. All the permissions should be accepted as shown below:

During this process you are presented with several questions by Facebook where they inform you of all the permissions to your account we are asking for.

Sometimes the users uncheck a few things on these screens.

Fixing this is fairly simple.

On Facebook click on Settings & Privacy then Settings

Click on Security and login and then Business Integrations

Once there, click on the Remove button to the right of 'Vista Social'

Now head over to your Vista Social account and try connecting Facebook once more.

Make sure you use the "Select All" option for all Instagram Profiles, Groups, and Pages, even if you don't plan on managing some of them in Vista Social.

Here's a video reviewing some common troubleshooting steps