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Sentiment Analysis is a powerful feature, enabling you to monitor and evaluate the tone and emotions of customer and other user interactions across your social channels! 💬 🎉
This guide will walk you through the key areas where Sentiment Analysis is applied—Inbox, Listeners, and Reports—and how to make the most of it.
In this guide:
Sentiment Analysis with the Social Inbox
In your Inbox, each conversation is automatically tagged with a sentiment icon indicating whether it’s positive, negative, mixed, or neutral. It also gives a brief explanation for the sentiment classification. Explore how to navigate your social inbox here!
Sentiment Analysis with Social Listening
In Social Listening, you may filter the conversations that will be pulled through in your listeners by Sentiment, where each conversation is automatically tagged with a sentiment icon indicating whether it’s positive, negative, mixed, or neutral. Learn to set up your listeners here!
Sentiment Analysis in Reports
In the Reports section, you can analyze sentiment data to track audience emotions across all social interactions, from comments, direct messages, mentions, and reviews. Learn how to run a sentiment analysis report here!
Related Reading:
Social Listening with Vista Social
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