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How to reply to conversations in the inbox

Mike
  • Updated
Plan ✓ Free    ✓ Standard    ✓ Professional    ✓ Advanced    ✓ Enterprise

 

What types of engagements are supported for each social network in the Inbox?

This table outlines the ability to view and reply to different types of engagements on each supported social media platform in the Inbox.

 

Platform Post Comments Live Comments Mentions Messages Reviews Shares
Facebook ✓   ✓ ✓ ✓ ✓
Instagram ✓ ✓ ✓ ✓    
Twitter ✓   ✓ ✓    
Google Business         ✓  
YouTube ✓          
Linkedin ✓   ✓      
TikTok ✓          
Snapchat            
Pinterest            
Reddit            

 

 

Note:

  • Meta social networks namely — Facebook and Instagram, have all their available engagements loaded in real-time.
  • Meta has a response window policy when responding to Facebook and Instagram Direct Messages (DMs). This ensures timely communication with your audience and helps maintain a positive user experience. Read more about it here.
  • The Enterprise plan offers faster sync for LinkedIn and TikTok, ensuring real-time updates for currently available engagements.

 

Replying to conversations in the Inbox

 1. To reply to a message in a chat conversation in Vista Social, head over to the Inbox page from the main menu. 

2. As you can see, networks that support inbox messaging can be selected, whereas those that do not support reviews are grayed out.

3. Once you are done selecting Profiles, click on All Messages. You may also click on Unread to filter messages you haven't read or responded to.

4. On the right corner of the page, you can click on the Filter icon to select different types of messages such as Comments, Mentions, Messages, Reviews, and Shares. You may also narrow it down to labels and dark post comments.

5. There are different types of messages you can use to reply. We have Reply and Note. You may click on Reply to respond to the message itself. Note, on the other hand, is used for internal messaging within the organization, and your customers will not be able to see it. 

5. Once you're done composing your message, click on the Send button.

 

FAQs

Q: How often does the Inbox update for different social networks?
A: Messages and comments are received in real-time for Facebook and Instagram only. For all other networks, the Inbox updates on a refresh schedule, typically every 5–6 hours.

Q: Is there a limit to how many messages or comments can be pulled into the Inbox?
A: Yes, there is a limit of 150 items per engagement type per profile per day. For example, we can retrieve up to 150 comments and 150 messages per profile each day. If you need more than this, please contact us!

 

Need further help?

If you have any questions or need additional help, feel free to contact our awesome support team. We are here to assist you! 💙 

 

Related Reading:

Getting started with Inbox

Inbox message options

How to use internal notes in Inbox

Social Inbox Limitations

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Sign-up now and enjoy Vista Social's fully featured free plan as you get started, or try our full toolkit priced to make social media management affordable!

 

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