| Plan | × Professional × Advanced × Scale ✓ Enterprise |
Sentiment Analysis is a powerful feature that enables you to monitor and evaluate the tone and emotions of customer and other user interactions across your social channels.
This guide will walk you through the key areas where Sentiment Analysis is applied: Inbox, Listeners, and Reports, and how to make the most of it.
Sentiment Analysis with the Social Inbox
In your Inbox, each conversation is automatically tagged with a sentiment icon indicating whether it’s positive, negative, mixed, or neutral. It also gives a brief explanation for the sentiment classification. Explore how to navigate your social inbox here!
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Note You may change the sentiment of a message if it does not accurately reflect the context. Learn more here. |
Sentiment Analysis with Social Listening
In Social Listening, you may filter the conversations that will be pulled through in your listeners by Sentiment, where each conversation is automatically tagged with a sentiment icon indicating whether it’s positive, negative, mixed, or neutral. Learn to set up your listeners here!
Sentiment Analysis in Reports
In the Reports section, you can analyze sentiment data to track audience emotions across all social interactions, from comments, direct messages, mentions, and reviews. Learn how to run a sentiment analysis report here!
Frequently Asked Questions
Q: What is Sentiment Analysis in Vista Social?
A: Sentiment Analysis automatically evaluates the tone of messages and interactions, classifying them as positive, negative, neutral, or mixed.
Q: Where can I use Sentiment Analysis?
A: You can use it in the Inbox (to tag conversations), in Social Listening (to filter interactions), and in Reports (to analyze overall audience sentiment).
Need further help?
If you have any questions or need additional help, feel free to contact our awesome support team. We are here to assist you! 💙
Related Reading:
Social Listening with Vista Social
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