| Plan | ✓ Professional ✓ Advanced ✓ Scale ✓ Enterprise |
Social media moves fast, and managing engagements efficiently is key. But every platform has its boundaries. In this article, we'll dive into Vista Social's social inbox to uncover its limits.
Available engagements per network
This table outlines the ability to view and reply to different types of engagements on each supported social media platform in the Inbox.
Network |
Post Comments |
Live Comments |
Mentions |
Messages |
Reviews |
Shares |
|---|---|---|---|---|---|---|
| ✓ | ✓ | ✓ | ✓ | ✓ | ||
| ✓ | ✓ |
✓ | ✓ | |||
| X (Twitter) | ✓ | ✓ | ✓ | |||
| Google Business | ✓ | |||||
| YouTube | ✓ | |||||
| LinkedIn Company | ✓ | ✓ | ||||
| LinkedIn Personal | ✓ | |||||
| TikTok | ✓ | ✓ (region-specific) | ||||
| Snapchat | ||||||
| ✓ | ✓ | |||||
| Tumblr | ||||||
| Threads | ✓ | ✓ | ||||
| Bluesky | ✓ | |||||
| Trip Advisor | ✓ (View Only) | |||||
| Trust Pilot | ✓ (View Only) | |||||
| Open Table | ✓ (View Only) | |||||
| Yelp | ✓ (View Only) |
Engagement sync times per network
Meta social networks, namely Facebook, Instagram, and TikTok, have all their available engagements loaded in real-time.
Engagements from the rest of the other integrated social networks are aggregated at intervals of estimated 5-7 hours during Vista Social's scheduled data refresh, done multiple times throughout the day.
Network |
Sync frequency |
Notes |
|---|---|---|
| Meta (Facebook & Instagram) | Real-time |
All available engagements are loaded in real time. Meta enforces a response window policy for Facebook and Instagram DMs. Dark post comments for Meta ads are supported. Instagram comments: Comments from Posts, Carousels, Reels, Stories, Instagram Live, and Ads (Dark Social posts) are supported. |
| Refreshed every 5-6 hours |
Company pages: Real-time notifications for comments, mentions, and shares. Personal profiles: Comments are loaded on a refreshed schedule every 5-6 hours. Live comments are not supported due to third-party tool limitations at this time. |
|
| TikTok | Real-time | DMs are supported for business accounts outside the EEA, Switzerland, and the UK. |
| YouTube | Refreshed every 5-6 hours | Comments are synced for the 100 most recent posts only. Older posts beyond this limit are not synced. |
| Other networks | Refreshed every 5-6 hours | All networks have a sync limit of up to 500 messages and comments per profile per day. |
Available engagements per network
This table outlines the ability to view and reply to different types of engagements on each supported social media platform in the Inbox.
Network |
Post Comments |
Live Comments |
Mentions |
Messages |
Reviews |
Shares |
|---|---|---|---|---|---|---|
| ✓ | ✓ | ✓ | ✓ | ✓ | ||
| ✓ | ✓ |
✓ | ✓ | |||
| X (Twitter) | ✓ | ✓ | ✓ | |||
| Google Business | ✓ | |||||
| YouTube | ✓ | |||||
| LinkedIn Company | ✓ | ✓ | ||||
| LinkedIn Personal | ✓ | |||||
| TikTok | ✓ | ✓ (region-specific) | ||||
| Snapchat | ||||||
| ✓ | ✓ | |||||
| Tumblr | ||||||
| Threads | ✓ | ✓ | ||||
| Bluesky | ✓ | |||||
| Trip Advisor |
✓ (View Only) |
|||||
| Trust Pilot |
✓ (View Only) |
|||||
| Open Table |
✓ (View Only) |
|||||
| Yelp |
✓ (View Only) |
Frequently Asked Questions
Q: If I replied to a comment or DM from a network's native app, will it show in Vista Social?
A: Yes! Your comments and DM replies will show in the Vista Social inbox, though for some networks, not in real-time.
Q: How often does the inbox update for new messages?
A: Messages and comments come in real-time for Facebook and Instagram. For all other networks, the inbox updates every 6-7 hours on a refreshed schedule.
Q: Can I delete my messages from Vista Social?
A: No, most social networks do not allow third-party tools to delete messages on a user’s behalf, so this feature is not available in Vista Social.
Q: Does Vista Social also pull ad comments through?
A: Yes, dark post comments are supported for Meta ads.
Q: Is there a time limit for responding to Facebook and Instagram DMs?
A: Yes. Meta has a response window policy for Direct Messages to ensure timely communication and a positive user experience. You can read more about it here.
Q: Can I get faster sync for LinkedIn?
A: Yes, if you’re on the Enterprise plan. This plan offers faster sync for LinkedIn Company Pages, ensuring real-time updates for currently available engagements.
Q: How many messages and comments can Vista Social sync per day?
A: We can sync up to 500 messages and comments per profile per day. LTD and free plan users have a limit of 150 messages and comments per profile per day.
Q: Does Vista Social support dark post comments for Meta ads?
A: Yes. Dark post comments are supported for Meta ads.
Q: Are TikTok direct messages supported?
A: Yes, TikTok direct messages are available for Business Accounts outside the European Economic Area (EEA), Switzerland, and the United Kingdom.
Q: Will my direct messages (DMs) show up in the Vista Social Inbox if they are sent natively?
A: Yes. All direct messages (DMs) will appear in your Vista Social Inbox — whether they are sent natively on the social platform or through Vista Social.
Q: I received a new comment on an old post, but it’s not showing in my inbox. Why?
A: Vista Social can only retrieve comments from posts that are synced in your account. If the comment was left on a post that predates your connection to Vista Social (for example, a post older than 60 days from your first connection date), most social networks’ APIs do not allow us to fetch that data. Learn more here.
Going forward, comments on newer posts that are synced with Vista Social will appear in your inbox as expected.
Need further help?
If you have any questions or need additional help, feel free to contact our awesome support team. We are here to assist you! 💙
Related Reading:
How to use internal notes in Inbox
Replying to specific messages in a conversation
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