Vista Social has two types of users: Social Media Management (SMM) team members and Advocacy users. They have separate limits and are billed separately, so free or unused Advocacy seats don't give you more SMM team member seats.
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Note Advocacy users and SMM team members use separate dashboards and separate logins. Adding someone as an Advocate doesn't give them access to Publishing, Inbox, Reports, or other SMM features. |
What are SMM team members?
SMM team members use the main Vista Social dashboard. Depending on their permissions, they can access:
- Publishing and scheduling
- Inbox
- Reports
- Reviews
- Listening
- Media Library
- Work (tasks)
- Profile management
You manage them in Settings → Team Members, and they count toward the number of users included in your plan.
What are Advocacy users?
Advocacy users (also called Advocates) are the people in your Employee Advocacy program. They can:
- View approved advocacy content
- Share company posts on their personal social networks
- Engage with branded content
Advocates can't use the SMM tools unless you also add them as SMM team members.
Where to find each user type in Plan and Billing
Go to Settings → Plan and Billing. Each user type appears on a different tab.
Subscription tab: SMM team members
Plan details shows the SMM team member seats in your plan and how many are in use, for example 25 users (6 in use).
Addons tab: Advocacy users
Advocacy is listed as an add-on, for example Advocacy (3 free users). This tab also lists your other add-ons, such as AI generation bundles, Listening, and X profiles.
For example, if your account has 3 Advocacy users but only 1 SMM team member seat, you can't add more SMM team members until you add more users to your plan.
Frequently Asked Questions
Q: Why can't I add more team members if I have Advocacy users?
A: Advocacy users and SMM team members are separate user types. Advocacy seats don't count toward your SMM user limit.
Q: Do Advocacy users count as SMM users?
A: No. Advocacy users only take part in the Employee Advocacy program and don't have access to the SMM tools.
Q: Why do Advocacy users appear under Addons?
A: Employee Advocacy is an add-on, so it's billed separately from your main SMM subscription.
Q: Can Advocacy users access Inbox, Reports, or Publishing?
A: No. Those features are only available to SMM team members with the right permissions.
Need help?
Reach out to our support team, and we are happy to help.
Related Reading:
Managing your Employee Advocacy Admin Dashboard
Adding users and setting up permissions
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