Changing your subscription or billing details – Vista Social

This guide explains how to update your subscription or billing details in Vista Social. Whether you need to change your plan, update payment details, or review billing history, the steps below will help you manage your account's Plan & Billing settings easily.

In this guide:

How to upgrade your subscription
How to add profiles or advocacy users on the Enterprise plan
How to edit your billing details
How to downgrade your subscription
How to update your payment method

🎥 Video Guide

How to upgrade your subscription:

Go to Settings → Plan & Billing.
In your subscription details, click Change. If you are on a Free plan, click Upgrade.
You'll be taken to the pricing page, where you can upgrade to any of the plans we offer.

How to add profiles or advocacy users on the Enterprise plan

If you want to connect more social profiles on your Enterprise plan but have reached your current limit, you can update your subscription:

Go to Settings → Plan & Billing and click Change.
Adjust the profile count using the +/- icon under Current Profiles/Advocacy. Click Confirm to save.

How to edit your billing details:

If you want to edit your name, email address, billing address, or VAT details for your invoices:

Still under Plan & Billing in your Settings page, hover over to the Billing Details section and click on the Change button. This will allow you to make the necessary changes.
Once you have made the changes, click on the Update button to save your changes.

Note: Updating billing details only applies to future invoices. Past invoices cannot be updated.

How to downgrade your subscription:

Go to Settings → Plan & Billing and under subscription details, choose Change.

How to update your payment method:

If you want to update the credit card you have on file:

If you want to update the credit card you have on file, hover over to the Payment Method section of the Plan and Billing page and click on the Change button.

You will be redirected to the Vista Social Billing page powered by Stripe, where you can edit your current card on file, add another payment method, and update your billing information (email address and billing address).

If you want to view your invoice history, just scroll down to the bottom of the Vista Social Billing page, where you will find the "Invoice History" section. Here, you can view your past invoices.

4. If you want to see more details on your invoice, just click on the dialogue box launcher, and another window will pop up. Here, you can download your invoice or receipt.

Need further help?

If you have any questions or need additional help, feel free to contact our awesome support team. We are here to assist you! 💙