We understand that sometimes things don’t go as planned, and you may be looking for a refund. Here’s everything you need to know about how refunds work at Vista Social and what to expect based.
- Vista Social’s refund policy
- What if my payment failed or was disputed?
- How do I cancel to avoid being charged again?
- Frequently Asked Questions
Quick answer:
Vista Social does not issue refunds or credits for unused time on your subscription if you cancel partway through your billing cycle — whether you’re on a monthly or annual plan.
What is Vista Social’s refund policy?
Vista Social’s billing is designed to be transparent and flexible, allowing you to cancel at any time — but we don’t offer partial or prorated refunds if you cancel before the end of your subscription period.
That means:
-
Monthly plans: You’ll be charged on your monthly pay date, and you will keep access until the next billing cycle. If you cancel early, your subscription will remain active until the end of the month, but no refunds are issued for unused time.
-
Annual plans: The same idea applies: your subscription stays active until the end of the annual term, but unused time isn’t refunded.
If you want to stop the next renewal, just head to the Billing page in the app and cancel before your next Monthly or Annual Pay Date.
What if my payment failed or was disputed?
If a payment fails, we’ll notify you and give you a chance to update your billing info. If the issue isn’t resolved, your account may be suspended until payment is complete.
If you dispute a charge with your bank or payment provider without contacting us first, we reserve the right to suspend your account during the investigation.
How do I cancel to avoid being charged again?
Just go to your Plan & Billing settings and click Cancel plan. Your current plan will stay active until the end of the term, and you won’t be charged again.
If you have an Enterprise agreement or custom terms, you can also contact your account manager directly if you wish to not renew your agreement.
Need help with billing?
Our support team is always happy to clarify your plan details or help you with a cancellation. Just reach out to us directly!
Frequently Asked Questions
Q: Can I get a refund if I cancel my plan early?
A: No. As stated in our Terms, we don’t issue refunds or credits for unused time on monthly or annual plans. You’ll still have access to all features until the end of your billing cycle.
Q: What happens if I upgrade my plan mid-cycle?
A: You’ll be charged a prorated amount based on the remaining time in your current billing cycle. The new plan will continue to renew as scheduled.
Q: What if I downgrade my plan or remove add-ons?
A: Downgrades and removed add-ons take effect at the end of your billing term. No refunds or credits are issued for prepaid and unused time.
Q: How do I cancel my subscription?
A: You can cancel anytime by going to Settings → Plan & Billing. If you're on an Enterprise agreement, contact your account manager if you do not wish to renew at the end of your contract term.
Q: My payment failed. What should I do?
A: We’ll notify you via email if your payment doesn’t go through. You can update your payment method directly in the Billing section.