If you're thinking about canceling or asking for a refund, here's how refunds work at Vista Social and what to expect.
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Quick answer Vista Social doesn't issue refunds or credits for unused time if you cancel partway through your billing cycle, on monthly or annual plans. |
Vista Social's refund policy
You can cancel at any time, but we don't offer partial or prorated refunds if you cancel before the end of your subscription period.
- Monthly plans: you're charged on your monthly billing date. If you cancel early, your subscription stays active until the end of that month, but unused time isn't refunded.
- Annual plans: your subscription stays active until the end of the annual term, but unused time isn't refunded.
Automatic billing and renewal
Vista Social subscriptions are billed automatically. When you subscribe, you authorize us to charge your payment method for all applicable fees, as described in our Terms of Use.
- Monthly plans: you're charged on the first day of each billing cycle, and your subscription renews automatically every month until you cancel.
- Annual plans: you're charged for the full year in advance, and your subscription renews automatically every year unless you cancel at least 30 days before the renewal date.
- Enterprise agreements (Order Forms): your subscription renews automatically for the same term unless either party gives written notice of non-renewal at least 30 days before the end of the current term.
To stop the next renewal, cancel before your next monthly billing date. For annual plans, cancel at least 30 days before your renewal date.
What if my payment failed or was disputed?
If a payment fails, we'll notify you so you can update your payment method. If the issue isn't resolved, your account may be suspended until the payment is complete.
If you dispute a charge with your bank or payment provider without contacting us first, we may suspend your account during the investigation.
How to cancel so you aren't charged again
Go to Settings → Plan and Billing and click Cancel subscription and close account. Your current plan stays active until the end of the term, and you won't be charged again. For step-by-step instructions, see How to cancel your subscription or delete your account.
If you have an Enterprise agreement or custom terms, contact your account manager if you don't want to renew.
Frequently Asked Questions
Q: Can I get a refund if I cancel my plan early?
A: No. As stated in our Terms, we don't issue refunds or credits for unused time on monthly or annual plans. You keep access to all features until the end of your billing cycle.
Q: What happens if I upgrade my plan mid-cycle?
A: You're charged a prorated amount for the time left in your current billing cycle. Your plan then keeps renewing as scheduled.
Q: What if I downgrade my plan or remove add-ons?
A: Downgrades and removed add-ons take effect at the end of your billing term. No refunds or credits are issued for prepaid, unused time.
Q: My payment failed. What should I do?
A: We'll email you if your payment doesn't go through. You can update your payment method in Settings → Plan and Billing → Payment method.
Need help?
Reach out to our support team, and we are happy to help.
Related Reading:
Changing your subscription or billing details
How to cancel your subscription or delete your account
How to update your payment method
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