A card can be declined for several reasons. If your card was declined, start by updating your payment method with your most recent card details.
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Important If your payment doesn't go through, we'll retry the charge a few times. If it still fails, your account is locked automatically after 15 days. |
Why cards get declined
When a charge is submitted, your bank uses automated systems to decide whether to accept it. These systems look at things like spending patterns, account balance, and card details such as the expiration date.
We don't receive the specific reason for a decline, so we can't tell you exactly why it happened. Because banks update these systems often, a card that worked before may be declined later, even if your billing details are up to date.
What to do if your card is declined
- Check that your card details, including the expiration date, are correct and up to date.
- Make sure the card has enough available balance or credit.
- Contact your bank to confirm the payment can be processed on their end.
- Try another accepted payment method.
Frequently Asked Questions
Q: Can Vista Social tell me why my card was declined?
A: No. We don't receive the reason from the bank. Your bank can tell you why the charge was blocked.
Q: What happens if my payment keeps failing?
A: We retry the charge a few times. If it still fails, your account is locked automatically after 15 days.
Q: My card details are correct. Why is it still declined?
A: Your bank's fraud detection may still block the charge. Contact your bank and ask them to allow the payment.
Need help?
Reach out to our support team, and we are happy to help.
Related Reading:
How to update your payment method
What currency does Vista Social bill in?
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