Troubleshooting TikTok failed post errors

Frame_rate_check_failed

This error message is coming directly from TikTok. It typically appears when the frame rate (FPS) of your video falls outside of TikTok’s supported specifications.

Recommendation

Ensure your video is exported at a consistent frame rate between 23 FPS and 60 FPS, which is within TikTok’s supported range. If possible, re-export the video using a standard preset (typically 30 FPS to 60 FPS) from your editing application tool.

If the issue persists after re-exporting, try uploading a different video to rule out file corruption or compatibility issues.

Otherwise, please contact support and ensure the failed post remains in the calendar so we can investigate further.

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Spam_risk

This error message is coming directly from TikTok, not Vista Social. TikTok's system flags posts or account activity that looks automated or overly promotional, and this warning appears when it detects that pattern.

Recommendation

A few habits help avoid this warning:

• Vary your posts. Avoid repeating the same phrases, single emojis, or promotional text across multiple videos.
• Spread out your actions on TikTok. Avoid liking or sharing several videos back to back.
• Interact as naturally as possible, for example by watching part of a video before commenting.
• Limit external links, and avoid sending the same direct message repeatedly.

You can also check your TikTok account status under Settings to see if there are any restrictions or a guideline notice to appeal. If your account was restricted, pause posting for a few days before trying again.

If the issue keeps happening after trying these steps, please contact support and ensure the failed post remains in the calendar so we can investigate further.