Encountering post failures on Instagram due to the error message "The Instagram account is restricted" can be frustrating. This guide aims to help you troubleshoot this issue, particularly when using Vista Social. ⛑️
Possible Causes:
- Instagram Checkpoints: Instagram employs security measures, such as checkpoints, which may restrict account activities. These checkpoints can be triggered by various factors, including logging in from multiple devices or irregular content posting.
- Excessive Posting: Posting too frequently within a short period can sometimes trigger restrictions on your Instagram account. It's essential to maintain a reasonable posting frequency to avoid such issues.
Troubleshooting Steps:
Manual Posting on Mobile:
- If you encounter the "The Instagram account is restricted" error, try logging in to your Instagram account manually on a mobile device. Post something directly from the mobile app to ensure that your account is functioning correctly.
Waiting Period:
- After manually posting on your mobile device, allow 24-48 hours before attempting to publish via Vista Social, or any scheduling tools again. This waiting period gives Instagram time to reset any potential restrictions imposed on your account.
Identifying Irregularities:
- Reflect on your recent account activities. Have you logged in from multiple devices, or have you been posting an unusually high volume of content? Identifying and rectifying these irregularities can help prevent future restrictions.
(Recommended) Resetting Vista Social's Access:
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If none of the steps above work, we found out with previous users who experienced this issue that resetting Vista Social's access to your Facebook account (Instagram connections go through Facebook) should do the trick:
- Go to Facebook then, click on Settings & Privacy then Settings
- Remove Vista Social from your Business Integrations list.
- Return to Vista Social and re-connect your Instagram profiles.
If you continue to experience problems or have further questions, don't hesitate to reach out to our support team for additional assistance!
Related Reading:
Profiles Keep Disconnecting? Here's How To Fix It! (Instagram / Facebook)
Facebook Error: Please Reduce The Amount Of Data You’re Asking For, Then Retry Your Request
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