Below, you'll find the most frequent Google Business publishing errors along with recommendations on what to do if they happen. ⚠️
In all cases, if the error persists or if you are unable to figure out how to fix the problem, we are here to help. Please contact support!
Multiframe images not supported.
Recommendation
EXIF data is added to images to provide additional information, eg, if the image has been rotated from landscape to portrait or is a multi-frame image, and it is not supported by all social sites.
You can easily view and remove EXIF data from an image before adding it to Sendible or any other sites via this page, so you know that this won't affect your image once it's posted: https://www.verexif.com/en/
Internal error encountered.
Recommendation
This error is a generic error message from Google if there's something up with their servers. Please retry your post in a few minutes.
Rejected by Google.
Recommendation
In some cases, your Google Business posts may initially appear as published in Vista Social. However, Google reviews all posts after submission. If a post doesn’t meet Google Business Profile guidelines, it may be rejected during this moderation process.
While Google does not provide a specific rejection reason to third-party tools, here are common reasons Google Business posts are rejected:
Content that is overly promotional, repetitive, or overly “sales-focused”
Excessive emojis, ALL CAPS, or repeated calls to action
Phone numbers, email addresses, or URLs included in the post text
(These are only allowed in call-to-action button links. Learn more here.)Promotional claims such as “best,” “#1,” or “guaranteed”
Images with watermarks, heavy text overlays, or promotional banners
Posts that are very similar or nearly identical to previous posts
In some cases, even small wording or image changes can trigger a rejection.
Learn more about Google's post content policies here.
To increase the likelihood of your posts being approved, try the following:
Use a new, more neutral image (avoid heavy text overlays or promotional graphics)
Remove phone numbers, emails, or strong sales language from the post text
Avoid publishing posts that are very similar to previous ones
Need further help?
If you have any questions or need additional help, feel free to contact our awesome support team. We are here to assist you! 💙
Related Reading:
Republishing a failed post on Vista Social
Connecting your Google Business Listing to Vista Social