Below you'll find the most frequent publishing errors along with recommendations on what to do if they happen. In all cases, if the error persists or if you are unable to figure out how to fix the problem, we are here to help. Please contact support.
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Unable to upload video. Please check supported formats. [detected file format () is not supported]
Recommendation
This error indicates that your video file doesn’t meet Bluesky's technical specifications—such as resolution, file size, or duration—for posts sent via their API (which publishing tools like Vista Social use to post to Bluesky).
Please check the specifications in this guide: Video specs and guidelines per social network
If you've confirmed your video meets all the requirements, try reposting your video. If the error still occurs, please contact support.
Need further help?
If you have any questions or need additional help, feel free to contact our awesome support team. We are here to assist you! 💙
Related Reading:
Republishing a failed post on Vista Social
Troubleshooting Instagram Post Failures: "The Instagram Account is Restricted"