If you're having issues receiving emails from Vista Social, this guide can help you out!
Troubleshooting recommendations for email receipt issues
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You might need to enable email notifications in settings
By default, all types of email notifications are enabled. However, users may occasionally forget that they've disabled these notifications, resulting in missed emails.
Go to Settings → Account Settings → Notifications to check.
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Resend your confirmation email
You can always resend a confirmation email from the top of your dashboard:
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Add Vista Social to your safe senders or saved contacts
It's crucial to add Vista Social as a safe sender or as a known source in your email client.
Adding our email: notifications@vistasocial.com, to your Contacts or Approved senders list can help ensure our emails are delivered to your inbox, not your junk or spam folder.
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Note Vista Social emails may sometimes end up in your Spam, Junk or Trash folders, so be sure to check there first! If you use Gmail, check the Promotions tab in your inbox as well. |
Frequently Asked Questions
Q: Can I receive notifications for inbox engagements (comments, DMs, etc.)?
A: Not yet. Currently, you’ll only receive the types of notifications listed in your Settings. Inbox engagement notifications (like comments or DMs) aren’t supported for now.
Need help?
Reach out to our support team, and we are happy to help.
Related Reading:
How to choose which emails you want to receive from Vista Social
How to receive weekly and monthly performance email notifications
How to enable browser notifications
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