If you're seeing this message on your Instagram Business/Creator profile, it's likely you may not yet have turned on access to messages in your profile's "Message Controls".
Note: Publishing/scheduling content is not impacted by this. Analytics will be a bit limited since we can't capture messaging stats if you do not enable this option.
Enabling access is simple:
1. On the Instagram App (mobile) head to Settings & Privacy and Click the "Messages and story replies" option
2. Click on "Message controls"
3. Scroll down and turn on the "Allow access to messages" switch under Connected tools
That's pretty much it! In the next few hours, Vista Social will recognize the change and your Vista Social Direct Messages will now be available in your Inbox. You can also refresh the connection to speed things up.