Responding to reviews

How to respond to reviews on Vista Social

Your customers can leave reviews of your business. The reviews of your customers can provide valuable feedback to your business. You can reply to their reviews, which can help build customer trust.

🕹️ Interactive guide

Check out the interactive demo below for steps, or scroll down for our written guide.

1. To respond to a customer's review in Vista Social, go to the Reviews page from the main menu.  

2. Select Not Responded to see the reviews that you have not responded to yet.

3. Ways to respond to reviews:

a. Type your response in the Respond to this review field.

b. To dictate instead of type, click the Microphone icon below the response field. Your words are transcribed into the field so you can review and edit before sending.

c. To draft with AI, click the sparkle icon below the response field to open the AI assistant tool. The review is pulled in automatically, so you only need to pick how the reply should sound: set a Tone, Format, Goal, and CTA type, then choose a Brand voice and Knowledge source if you have them set up. 

Select the generated reply you want and click Use as a reply to drop it into the response field, where you can still edit it.

4. Once you're done responding, click the Send icon (the blue paper plane) at the bottom right of the response field.

Frequently Asked Questions

Q: Can I respond to all reviews within Vista Social?

A: Users can reply to reviews from Google Business, Facebook, Apple App Store, & Google Play Store. Due to third-party platform limitations, the following review sites are monitoring-only:

• Trustpilot

• Yelp

• TripAdvisor

• OpenTable

Need further help?

If you have any questions or need additional help, feel free to contact our awesome support team. We are here to assist you! 💙

Related Reading:

Exporting reviews

Which networks can I reply to reviews from within Vista Social?

Responding to reviews

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