Which networks can I reply to reviews from within Vista Social?

Vista Social provides a convenient platform for managing your online reviews and engaging with your customers - we wanted to make this easier for you!

Here is a list of supported social networks for monitoring reviews:

How can I reply to reviews in Vista Social?

To reply to reviews you received from Google My Business and Facebook recommendations, navigate to the Reviews section and locate the review/s you want to reply to.

For Google My Business and Facebook recommendations reviews, a reply box should appear, allowing you to craft your response. Type your response and click Reply to publish it.

You may use the help of our AI assistant tool to help you craft the perfect response to your reviews!

For social profiles with only review monitoring available, you can still view them in your Reviews section. Clicking on the checkmark will mark the review as Acknowledged, while clicking on the social profile icon should take you to the actual review page.

Frequently Asked Questions

Q: Can I respond to reviews within Vista Social?

A: Users can reply to reviews from Google Business and Facebook. Due to third-party platform limitations, the following review sites are monitoring only:

• Trustpilot

• Yelp

• TripAdvisor

• OpenTable

Q: From what date range can reviews be retrieved when I first connect?

A: From the date you connect your review source to Vista Social, the system can retrieve reviews from the past 30 days. Any reviews older than 30 days from the connection date will not be imported.

Need further help?

If you have any questions or need additional help, feel free to contact our awesome support team. We are here to assist you! 💙