Keeping your brand’s voice consistent across all social media channels is essential to building trust with your audience.
A Brand Safety and Compliance policy can help your team. It will prevent accidental posts or replies that don't fit your guidelines, which could risk your brand's reputation.
In this guide:
Creating a Brand Safety and Compliance Policy
Brand Safety and Compliance policies can be set up by admins. They can upload a policy or use our AI to create a custom one for each profile group.
1. Head to your profile group settings.
2. Select a profile group and click Edit policy.
3. Paste your existing policy on the left, or generate one with the help of our AI assistant on the right. Then, set your policy as Active and Save it.
Who can set up or edit policies?
| Role | View | Create/Edit |
| Account admin | ✅ | ✅ |
| Profile group admin | ✅ |
✅ (assigned profile group) |
| Restricted user | ✅ | ✅ |
Policy Warnings & Notifications
If team members draft a post or reply, they'll be notified if it fails to meet your guidelines. This reminder helps everyone stay aligned with your brand’s voice and values!
If your team needs a refresher on the policy, they can check it out when scheduling a post
Brand safety and compliance policies help you empower your team. They can engage freely while protecting your brand's integrity.
Frequently Asked Questions
Q: What is a Brand Safety and Compliance policy in Vista Social?
A: It’s a set of brand guidelines that can be added to a profile group to help ensure posts and replies align with your company’s voice and standards.
Q: Who can create or edit a Brand Safety and Compliance policy?
A: Only account admins and profile group admins (for their assigned groups) can create or edit policies. Restricted users can view them but cannot make changes.
Q: How do I create or upload a policy?
A: Go to Profile Group Settings → Select a group → Click Edit policy. You can either paste an existing policy or generate one using Vista Social’s AI assistant, then activate and save it.
Q: What happens if a team member writes a post that doesn’t follow the policy?
A: They’ll get a policy warning or notification during drafting. It’s a gentle reminder that helps keep content on-brand before it’s published.
Q: Can users see the policy when scheduling posts?
A: Yes! Team members can review the policy directly within the post-scheduling experience for quick guidance.
Q: Is this feature available for all plan types?
A: The Brand Safety and Compliance feature is available for teams on the Enterprise plan or who have purchased the Brand Safety and Compliance add-on.
Need more help?
For questions or extra support, feel free to contact our awesome support team. We're here to help!
Related reading:
How to create a Brand Voice for profile groups
Adding users and setting up permissions
Changing user permissions in your organization
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