My Vista Social account is locked out

If you're unable to access your Vista Social account because of multiple unsuccessful login attempts, don’t worry! This temporary lockout is designed to keep your account secure. Here's what you need to know and how you can regain access.

Why did my account get locked?

Your account is locked after 3 unsuccessful login attempts, which could include:

• 3 incorrect username/password entries, or
• 3 invalid 2FA (Two-Factor Authentication) PINs.

This lockout lasts for 30 minutes and is a precaution to protect your account from unauthorized access.

Why does the lockout happen

Your security matters to us. This lockout feature is in place to safeguard your account from unauthorized access. While it may be inconvenient, it's an important step to keep your personal and business data secure.

How to regain access

1. Wait for 30 minutes
   After the lockout period, you can try logging in again with the correct credentials. Make sure to double-check your username, password, and any 2FA codes.
2. Reset your password
   If you’ve forgotten your password or continue to have issues logging in, you can reset your password by following these steps:

   • Click on Forgot Password on the login page.

     

   • Enter the email address associated with your account.
   • Check your inbox for the password reset link and follow the instructions to set a new password.
3. Double-check your 2FA device
   If you’re using Two-Factor Authentication, ensure your authentication app or device is synced and working properly.

Additional tips

• Still having trouble?

  If you're unable to regain access even after the 30-second lockout or password reset, contact Vista Social support. Our team can help verify your identity and restore your access.

• Check for suspicious activity

   If you suspect someone else has tried accessing your account, change your password immediately and review your recent account activity.