| Plan | ✓ Professional ✓ Advanced ✓ Scale ✓ Enterprise |
If you're unable to access your Vista Social account because of multiple unsuccessful login attempts, don't worry. This temporary lockout is designed to keep your account secure. Here's what you need to know and how you can regain access.
Why did my account get locked?
Your account is locked after 3 unsuccessful login attempts, which could include:
- 3 incorrect username or password entries, or
- 3 invalid 2FA PINs (two-factor authentication).
This lockout lasts for 30 minutes and is a precaution to protect your account from unauthorized access.
Important Make sure your browser's autofill feature isn't causing problems with your password entry. Saved passwords can sometimes be outdated or incorrect. |
Why does the lockout happen?
Your security matters to us. This lockout feature is in place to safeguard your account from unauthorized access. While it may be inconvenient, it's an important step to keep your personal and business data secure.
How to regain access
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Wait for 30 minutes
After the lockout period, you can try logging in again with the correct credentials. Make sure to double-check your username, password, and any 2FA codes.
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Reset your password
If you've forgotten your password or continue to have issues logging in, you can reset your password:
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Click Forgot password? on the login page.
- Enter the email address associated with your account and click Reset password.
- Check your inbox for the password reset link and follow the instructions to set a new password.
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Double-check your 2FA device
If you're using two-factor authentication, make sure your authentication app or device is synced and working properly.
Additional tips
Still having trouble?
If you're unable to regain access even after the 30-minute lockout or a password reset, contact Vista Social support. Our team can help verify your identity and restore your access.
Check for suspicious activity
If you suspect someone else has tried to access your account, change your password immediately and review your recent account activity.
Frequently Asked Questions
Q: How long does the lockout last?
A: 30 minutes. After that, you can try logging in again with the correct credentials.
Q: What causes my account to be locked?
A: 3 unsuccessful login attempts: either 3 incorrect username or password entries, or 3 invalid 2FA PINs.
Q: How do I reset my password?
A: Click Forgot password? on the login page, enter the email address associated with your account, and follow the instructions in the password reset link sent to your inbox.
Need help?
Reach out to our support team, and we are happy to help.
Related Reading:
How to change your email address or password
I'm having issues using Google Sign-in in Vista Social
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