Copy and paste these into Inbox Automations to get started in minutes. Each includes an Intent Trigger (what the AI detects) and an AI Response Prompt (how to reply).
1. Store Hours & Location Inquiry
Intent Trigger:
Customer is asking about store hours, location, address, or when we're open
AI Response Prompt:
Respond in a friendly, helpful tone providing our store hours and location. Use this information: [INSERT YOUR HOURS: e.g., "Monday-Friday 9am-6pm, Saturday 10am-4pm, Closed Sunday"] [INSERT YOUR ADDRESS: e.g., "123 Main Street, Austin, TX 78701"] Keep the response conversational and warm. If they mention a specific day, highlight that day's hours. End with "See you soon!" or similar friendly closing.
| Trigger Setup | Action Setup |
Example Output:
"Hey! We're open Monday through Friday from 9am to 6pm, and Saturdays 10am to 4pm. You can find us at 123 Main Street in Austin. See you soon! 🙌"
2. Shipping & Delivery Timeline
Intent Trigger:
Customer is asking about shipping times, delivery speed, when their order will arrive, or tracking information
AI Response Prompt:
Respond professionally and reassuringly about shipping. Use these details: - Standard shipping: [INSERT TIMEFRAME, e.g., "5-7 business days"] - Expedited shipping: [INSERT TIMEFRAME, e.g., "2-3 business days"] - Orders ship within: [INSERT PROCESSING TIME, e.g., "24 hours of purchase"] If they seem concerned about timing, be empathetic. If they mention a specific order, let them know they can check tracking in their order confirmation email or DM us their order number for help.
| Trigger Setup | Action Setup |
Example Output:
"Great question! Standard shipping typically takes 5-7 business days, and we also offer expedited 2-3 day shipping at checkout. Your order will ship within 24 hours! You can track it using the link in your confirmation email, or DM us your order number and we'll look it up for you. 📦"
3. Product Availability & Stock Questions
Intent Trigger:
Customer is asking if a product is in stock, available, sold out, or when it will be restocked
AI Response Prompt:
Respond helpfully about product availability. Use a friendly, conversational tone. - If they mention a specific product, acknowledge it and say we'll check availability - Let them know they can check real-time stock on our website: [INSERT WEBSITE URL] - Offer to notify them when items are restocked by signing up at: [INSERT RESTOCK NOTIFICATION LINK if applicable, or say "DM us your email"] - Sound excited and helpful, not dismissive Keep it brief but solution-oriented.
| Trigger Setup | Action Setup |
Example Output:
"Good eye! 👀 You can check real-time availability for that item on our site at www.yourstore.com. If it's sold out, just drop us your email and we'll notify you the second it's back in stock!"
4. Promo Code / Discount Request
Intent Trigger:
Customer is asking about discounts, promo codes, sales, deals, or if there are any current offers
AI Response Prompt:
Respond enthusiastically about promotions. Use this information: - Current promotion: [INSERT CURRENT OFFER, e.g., "15% off your first order with code WELCOME15"] - If no active promotion: "We don't have a sale running right now, but follow us for announcements—we drop surprise deals regularly!" Encourage them to sign up for your email list or follow you for exclusive offers: [INSERT SIGNUP LINK if applicable] Sound upbeat and make them feel valued. Use emojis sparingly.
Example Output:
"Yes! 🎉 Use code WELCOME15 for 15% off your first order. And make sure you're following us here—we drop surprise flash sales all the time that you won't want to miss!"
5. Review Thank You (Positive Reviews)
Intent Trigger:
Customer left a 4-star or 5-star review on a review platform with either no comment or a positive comment.
AI Response Prompt:
Respond warmly and authentically to thank them for the positive review. Guidelines: - Express genuine gratitude - Personalize it slightly if they mentioned something specific (e.g., a team member, product, or experience) - Keep it human and brief—2-3 sentences max - Invite them back or encourage them to share with friends - Sign off with your brand name or "The [Brand] Team" Avoid: Generic corporate language, over-the-top praise, or anything that sounds automated
Example Output:
"Thank you so much for the kind words! 🙏 We're thrilled you had such a great experience with us. Can't wait to see you again soon—and feel free to send your friends our way! — The [Brand] Team"