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TikTok DM Automations

Reggie
  • Updated

TikTok DM Automations enables businesses to streamline conversations and build relationships with followers through automated direct messages. This tool helps you stay responsive, nurture leads, and provide timely updates, without manual outreach.

 

 Availability: TikTok Direct Message support is available only to TikTok Business Accounts outside the European Economic Area (EEA), Switzerland, and the United Kingdom.

 

In this guide

 

Overview of TikTok DM Automations

TikTok DM Automations allows you to automatically respond to incoming direct messages (DMs) from followers. This can help manage high volumes of inquiries, send timely content, and engage users at scale.

 

Platform Requirements & Limitations

  • Eligible Accounts: Only TikTok Business Accounts can access DM automation features.
  • Regional Restrictions: Not available to accounts based in the European Economic Area (EEA), Switzerland, or the UK.
  • DM Content Support:
    • Text-only DMs are supported universally.
    • Image attachments are not supported in the US.
    • Links are not clickable in DMs, but plain text URLs can be included.
  • API Limitations:
    • It is not currently possible to send DMs to users who have not previously messaged your account.

 

Available Triggers & Actions

  • Triggers:
    • Incoming DM: Automation can be triggered when a user sends a direct message.
    • Note: Comment-based triggers are not currently supported due to TikTok API limitations.
  • Actions:
    • Send a DM: Automatically respond to the user's message.

 

How to Set Up TikTok DM Automation

  1. Connect Your TikTok Business Account: Ensure your account is properly connected and authorized.
  2. Navigate to Automations: Go to the automations dashboard to set up an automation.
  3. Create a New Automation: Select a TikTok profile and choose any DM keywords to trigger this automation.
  4. Define Your Response: Enter the message you want to send automatically.
  5. Activate the Automation: Save and enable the automation to go live.

 

Troubleshooting & FAQs

Why can’t I send messages to new followers?
TikTok's API does not allow initiating conversations with users who haven't messaged your account first.

Why aren't my image messages sending?
Image support varies by region; it is currently not available in the US.

Can I include links in my automated messages?
You can include URLs as text, but they won't be clickable.

Is comment-triggered automation available?
No, TikTok's API does not currently support comment-based triggers.

 

Related Reading:

Getting Started with DM Automations

Ready-to-Go Templates: Auto-DM links for comments

 

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