| Plan | ✓ Professional ✓ Advanced ✓ Scale ✓ Enterprise |
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Note Please refer to our pricing page to know which review sites can be monitored for each plan. |
Managing reviews on social media is essential for maintaining a positive reputation. With Vista Social, you can easily monitor and respond to reviews on your social profiles—all in one place, without the need for manual tracking!
Supported social networks that offer reviews
- Google My Business
- TrustPilot
- Yelp
- TripAdvisor
- OpenTable
- Apple App Store
- Google Play Store
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Note We only load reviews from the last 30 days when users first connect their profiles. |
How to connect your social profile
1. Log in to your Vista Social account and go to Quick Add → Add Social Profile.
2. Choose a Profile Group to add the profile to. You may create a new one if the profile group is not on the list yet. Click Continue. Then, select a review site from the list of social networks (e.g., Google Business).
3. If connecting GMB profiles, you'll be asked to log in to your Google account. If you have review sites like Yelp, Tripadvisor, Trustpilot, etc., you will see a field to add in the listing that you want to monitor. Paste the link in the blank field and click Connect review site.
4. Once the profile is successfully connected, you will get a notification and the profile will appear under Profile Management.
Managing reviews
1. To view the current reviews, go to the Reviews tab and select the profile group.
2. The recent reviews will show first on the list, and you may respond to them directly by typing in the "Respond to this review" field and clicking "Reply."
3. You may use the help of our AI assistant tool to help you craft the perfect response to your reviews!
Frequently Asked Questions
Q: Can I respond to all reviews within Vista Social?
A: Users can reply to reviews from Google Business, Facebook, Apple App Store, & Google Play Store. Due to third-party platform limitations, the following review sites are monitoring-only:
Trustpilot
Yelp
TripAdvisor
OpenTable
Q: From what date range can reviews be retrieved when I first connect?
A: From the date you connect your review source to Vista Social, the system can retrieve reviews from the past 30 days. Any reviews older than 30 days from the connection date will not be imported.
Q: Why don’t all my Google Play reviews appear in Vista Social?
A: Only reviews that include a comment are pulled through from Google Play. Reviews with star ratings only (without written feedback) aren’t included, as Google’s API only provides access to reviews that contain text.
Need further help?
If you have any questions or need additional help, feel free to contact our awesome support team. We are here to assist you! 💙
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