How to screen record on mobile (for support troubleshooting) – Vista Social

If you're experiencing an issue with the Vista Social mobile app, sending a screen recording can help us resolve your issue faster. Follow the instructions below to record your screen on your mobile device.

iPhone (iOS)

Enable screen recording (first-time only)

Go to Settings → Control Center.
Tap + Screen Recording to add it to your Control Center.

Record your screen

Open Control Center:
- On iPhone X or later: Swipe down from the top-right corner.
- On iPhone 8 or earlier: Swipe up from the bottom.
Tap the record button (●).
Wait for the 3-second countdown, then perform the steps you want to record.
To stop:
- Tap the red status bar at the top, then tap Stop,
  or
- Reopen Control Center and tap the record button again.

Note

Your recording will be saved in the Photos app.

Android

Note

Steps may vary slightly by device brand.

Start a screen recording

Swipe down from the top of the screen to open Quick Settings.
Tap Screen Record (or Screen Recorder).
- If not visible, tap the pencil/edit icon to add it.
Choose options (audio, touches), then tap Start.
Perform the actions you want to record.
Swipe down again and tap Stop when done.

Your recording will be saved in the Gallery or Photos app, typically under Screen Recordings.

Share your recording with support

Once recorded:

Open your Photos or Gallery app.
Find the screen recording.
Share it with the device you are contacting us from and select your preferred method:
- Attach to your existing support ticket
- Send it to us with details on your issue
- Upload to Google Drive or Dropbox and share the link

Need further help?

If you have any questions or need additional help, feel free to contact our awesome support team. We are here to assist you! 💙