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If you’re not receiving push notifications for your scheduled posts on the Vista Social mobile app, follow the steps below to check that your notification settings are set up correctly.
Check that you’re logged in to the correct account
Make sure you’re logged in to the same Vista Social account on the mobile app and on the web. If you’re logged in to a different account, notifications can’t reach your device. In the mobile app, go to Account Settings and check your email address.
Check your phone’s notification settings
Make sure notifications are turned on for the Vista Social app on your phone. The steps vary depending on your device.
iOS: Go to Settings > Notifications > Vista Social and make sure Allow Notifications is turned on.
Android: Go to Settings > Apps > Vista Social > Notifications and make sure notifications are turned on.
Confirm that your device is active in Vista Social
Vista Social only sends notifications to devices with the status Active. To check it on the web:
Click your profile picture at the bottom left and select Settings.
Under Account Settings, click Devices.
Find your device and check that its Status is Active. If it isn’t, open the three-dot menu and activate it.
You can also check the device status in the mobile app under Settings > Device Settings.
Frequently Asked Questions
Q: Which posts send reminder notifications?
A: Posts that use the Send reminder notification publishing type. Posts set to Auto publish are published by Vista Social directly. Learn more in Auto-Publishing vs. Notification Reminders.
Q: I removed my device by mistake. How do I add it back?
A: Log in to the Vista Social mobile app again on that device. Learn more in How to add or remove mobile devices for reminder notifications in Vista Social.
Q: I followed all the steps and still don’t get notifications. What should I do?
A: Contact our support team. A screen recording of the issue helps us resolve it faster.
Need help?
Reach out to our support team, and we are happy to help.
Related Reading:
How to remove mobile devices from in-app reminder notifications
How to add or remove mobile devices for reminder notifications in Vista Social
Auto-Publishing vs. Notification Reminders
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