How to reply to messages and comments with AI Assistant – Vista Social

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Note

Please refer to our pricing page to learn more about the AI Assistant credits available for each plan.

Our AI Assistant, powered by ChatGPT, can help you save time by offering you options of responses to comments, messages, reviews, and mentions right from the Vista Social inbox!

1. To start, head to your Inbox. Once you've found the message or comment you want to reply to, click the AI Widget .

2. A reply will be automatically generated for you once you do this. There are two ways in which the AI Assistant can help you reply to conversations. Read ahead to find out:

Guided mode

In this mode, the prompt "Reply to..." and the specific message you're replying to will be placed in the text box by default.

You can then choose between various tones and formats to match how you want to improve your reply. You can also set up your brand's voice to tailor the improved message according to demeanor and communication style!

Guided mode customizations:

1. Tone: choose which attitude, style, or emotional expression you would like to convey to your audience. It could either be funny, promotional, engaging, etc.

2. Format: select what specific arrangement, layout, or structure you would prefer for your text. This could either be a shortened, expanded, or rephrased text.

3. Goal: sets what you want the post to achieve (for example: educate, engage, or drive clicks).

4. CTA type: controls what action you ask people to take at the end of the post.

5. Brand voice: your brand voice reflects the demeanor and communication style of your brand.

6. Knowledge: Set up and train knowledge bases with your data so AI can generate more grounded, context-aware content.

Advanced mode

In this mode, you can provide the AI Assistant with a detailed description of the reply you're looking to create. You can start with a prompt such as "Reply/respond to...". The only limit is what you can imagine.

In this example, we're replying to a message from a user who wants to collaborate with us. Notice how the user described the tone, attitude, and length of the post. When we're ready, we'll click Generate caption.

Vista Social's AI Assistant will create a reply based on your prompt. You can click Generate caption again to have it create multiple variations for you as well.

Using your AI Knowledge to craft your posts

Using your AI Knowledge in the inbox helps you deliver more accurate, consistent, and context-aware responses.

Instead of relying only on your own prompt, the AI can reference your products, services, policies, and past messaging, allowing it to generate replies that are aligned with your brand and informative for your audience. Learn more about how to train your AI Knowledge here.

Simply select the relevant Knowledge when responding, and the AI will craft replies that feel personalized, helpful, and on-brand.

Saving replies for future use

If the message you're replying to is a question that's asked pretty often, you can save the response to reuse again in the future by clicking Save Selected, saving you time on these repetitive tasks.

Select the reply you want to use and click Save Selected.

That's it! Our AI Assistant can help you be more efficient when replying to users and customers by presenting you with response options to comments, direct messages, reviews, and mentions in the inbox - saving you time!

Frequently Asked Questions

Q: How can I set the AI to reply only in a specific language?

A: By default, our AI assistant (powered by ChatGPT) replies in English unless instructed otherwise. You can set it to respond in your preferred language by simply including that instruction at the beginning of your message or prompt.

Need further help?

If you have any questions or need additional help, feel free to contact our awesome support team. We are here to assist you! 💙

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