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Social media moves fast, and managing engagements efficiently is key. But every platform has its boundaries. In this article, we'll dive into Vista Social's social inbox to uncover its limits. 🚀
In this guide, we'll go through:
Message Retrieval Limitations
Meta social networks namely — Facebook and Instagram, have all their available engagements loaded in real-time.
Engagements from the rest of the other integrated social networks are aggregated at intervals of estimated 5-6 hours during Vista Social's scheduled data refresh, done multiple times throughout the day.
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Note: Vista Social loads up to 150 engagements per social profile on a daily basis. |
Available engagements per network
This table outlines the ability of viewing and replying to different types of engagements on each supported social media platform in the Inbox.
| Platform | Comments | Mentions | Messages | Reviews | Shares |
|---|---|---|---|---|---|
| ✓ | ✓ | ✓ | ✓ | ✓ | |
| ✓ | ✓ | ✓ | |||
| X (Twitter) | ✓ | ✓ | ✓ | ||
| Google Business | ✓ | ||||
| YouTube | ✓ | ||||
| LinkedIn Company | ✓ | ✓ | |||
| LinkedIn Personal | ✓ | ✓ | |||
| TikTok | ✓ | ||||
| Snapchat | |||||
| Trip Advisor | ✓ (View Only) | ||||
| Trust Pilot | ✓ (View Only) | ||||
| Open Table | ✓ (View Only) | ||||
| Yelp | ✓ (View Only) |
Instagram inbox limitations
The following limitations are set by Instagram for all 3rd-party tools including Vista Social. Read more about it here.
- When you reply to a message, the conversation will be moved to the General folder regardless of your Setting configuration.
- Inbox folders are not supported and will not include any folder information like what is shown in the Instagram app. This means that the Primary, General, Channel, and Requests categories will not be present in the platform.
- When you open a message in your Vista Social account's inbox, it will not be considered as Read in the Instagram app inbox. Only after a reply is sent will a message be considered Read.
Related Reading:
How to use internal notes in Inbox
Replying to specific messages in a conversation
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