Getting started with Inbox on mobile

Tired of logging in and out of multiple social media profiles to respond to comments and messages? You can manage your engagements in one inbox with the Vista Social mobile app! 

In this guide, we'll go through the following:

• Navigating the Inbox on the Vista Social app
• Types of Engagements
• Mobile Inbox Features
• Responding to a Conversation on mobile

Getting Started with Inbox on Mobile

1. To start, tap on the Inbox icon on the left bottom corner of your Vista Social app.

2. At the top, you'll see the icons of the selected social profiles you’re currently working on. You can select social profiles by swiping left and tapping the plus icon. 

Navigating the Inbox on Mobile

To view conversations in the mobile inbox, you can use the conversation status at the top to view what you’re exactly looking for. 

1. All messages - view all conversations that you currently have (except spam messages)
2. Acknowledged - view all conversations you have acknowledged
3. Unread - view unread conversations
4. Starred - view conversations you have starred
5. Spam - view conversations you have marked as spam

Types of Engagements

Below is the list of items you can do in the Vista Social Inbox:

• View and Reply to Comments - Facebook, Instagram, Twitter, Google My Business, YouTube, Linkedin 
• View and Reply to Mentions - Twitter 
• View and Reply to Messages - Facebook, Twitter, Instagram
• View and Reply to Reviews - Google My Business
• View and Reply to Shares - Facebook

Mobile Inbox Features

1. Engagement type - you will see what type of conversation you’re currently viewing (message, comments, share, mention, etc.)
2. Acknowledge button - this will acknowledge the conversation
3. Starred button - this will star the conversation
4. Spam button - this will spam the conversation

Responding to a Conversation

To respond to a conversation, just tap on it and it will open the thread with the reply box. Click on the right-pointing arrow icon to respond to a specific message. You can add an image or video, hashtags, a saved reply, or use the AI assistant to help with your reply.